Zoom Troubleshooting
Can't Hear?
- Verify that the speaker output is set to “Same as System” by clicking the up arrow next to the microphone icon.
-
Check your computer’s volume by clicking the volume icon in the lower right side of the computer next to the clock. Slide the bar to your desired volume level.
- Verify your sound output by clicking the up arrow and selecting through your options.
- Drag the Volume Slider to your desired volume, if you hear noise, the issue is solved, if not, move on and try the next output.Verify the volume on the room control panel is not muted, these vary from room to room.
- Verify the volume on the room control panel is not muted, these vary from room to room.
They Can't Hear You (Audience)
- Locate the mute button on the side of the Owl near the bottom. Verify the Red Light is Off. If it is glowing, press the mute button to un-mute the Owl.
- Verify you are un-muted in Zoom by checking the Mute button at the bottom of Zoom. If you are muted, click the microphone button to Un-Mute yourself.
- Verify you have the correct microphone selected for your zoom.
They Can't See You (Audience)
- Verify your camera is enabled in Zoom by clicking the camera icon at the bottom of Zoom. If the camera is disabled, click the camera button to start your video.
- Verify you have the correct camera selected
Still Having Issues?
- Turn the owl over, Unplug the power cable (circular cable), wait 60 seconds, and plug it back in. The computer should detect the camera within a minute. From there, follow the instructions to select your Camera and Microphone.
