Students are expected to self-register for their upcoming courses.  Undergraduate students with less than 30 hours earned will need clearance from their faculty advisor (Graduate students do not require registration clearance) prior to registration.  Students are expected to address all active holds prior to registration. Please follow these instructions if you meet the criteria above: Log into Connections.  Choose the Student tab, then access Student Academic Services. You will be required to login again for security purposes.  Review and clear any holds on your account. These will be found on your main Student Information screen.  Talk to your advisor. To find your advisor, log into the Student Success Portal, powered by Starfish. Access your My Success Network page. Here, you will see contact information for your academic advisor, instructor(s), and others with whom you have direct connections. If you are unable to find your advisor, contact your academic department or Academic Advising at (314) 968-6972 or (800) 982-3847 or advising@webster.edu. Review your degree audit/program of study using the Degree Audit menu option in Connections. Find courses that you would like to take using the Class Schedule Search and planner: https://classes.webster.edu/.  Register for classes using the Registration link in Connections Student Academic Services.  Have questions with or need help with registration? Contact Academic Advising at (314) 968-6972 or (800) 982-3847 or 'Raise your Hand' in Starfish and select, "I need help registering for classes".

Finding your hold If you have a hold on your student record, your registration may be delayed. Check your student account and resolve any holds before you register. To do this: Log into Connections. From QuickLaunch Student Academic Services.  Holds will be found on your main Student Information screen. Click on Holds for additional information including contact information for the office related to the hold.  Typically Message Only holds do not prevent registration. Getting help with holds Sometimes it will take a few days for a hold to come off your account once you have taken action.  Be patient, but if it takes more than a couple of days, follow up with the office involved to make sure  that you have submitted everything that is required. You may also want to ask for help from the  Academic Advising Center (314-968-6972 or advising@webster.edu) or the Office of First Year  Experience and Family Programs (314-246-2598 or welcome@webster.edu). Business Office Holds Who do I contact? Bursar Office Email: bursar@webster.edu Phone: (800) 981-9803 or (314) 968-7410 Does my entire bill have to be paid off to register for next semester? You should call the Bursar’s Office to ask this question, as it may vary depending on your situation. No matter what, you should strive to have this semester's balance paid off before the start of next semester even if you are able to register while you still have a small balance. What’s the Difference? Financial Aid Office vs. Bursar’s/Cashier’s Office The Financial Aid Office helps students secure funding for their education. See the Frequently Asked Questions page for assistance with Financial Aid. The Bursar’s Office receives payments for student tuition. Visit the Bursar’s Office website for information about payment options. Why do I have this hold? If you have one of these holds on your account, it likely means that money is owed on your student account. You may need to make a payment on your account or resolve issues with your financial aid package or paperwork. Choose Make a Payment to review your current charges, or View Account History by Date to see details about charges. Or, contact the Business Office at bursar@webster.edu or (800) 981-9803 or (314) 968-7410 to check on your balance and to review payment options. Check on your financial aid eligibility: Log into Connections and click the "Students" Tile Under "Services" click on Financial Aid Office Log into the Financial Aid Portal for information regarding aid offer, missing documents, etc. If you have questions, contact the Financial Aid Office at financialaid@webster.edu or (800) 983-4623 or (314) 968-6992. What hold messages might I see from the Business Office? Hold Code Hold Message ADDR Bad Address BODB Bus Ofc Direct Bill Prob BOER Bus Ofc Emp Reimb Prob BOFA Bus Ofc Fin Aid Prob  BOPD Bus Ofc Paid Prob BOTA Bus Ofc TA Prob  BOTM Bus Ofc TMS Prob BOTR Bus Ofc Tuit Remsn Prob BOVA Bus Ofc VA Prob BOVR Bus Ofc Voc Rehab Prob BUSN Business Office Hold  BANK Bankruptcy w/statement  BK13 Bankruptcy CH13  BK7  Bankrupt Chapter 7  CLAY W/Collection Agency CMBL CMS Balance Due CMPR CMS Prepay LEGL Legal Account PERK Perkins Loan PERM Bad Debt On Account  PRE1 Prepay Required-Ret.Chek PRE2 Prepay Required-Col Agen PREP Pre-Payment Required STAT Hold Statement Health Services Holds Why do I have this hold? This hold indicates that you may need to submit health records to the Student Health Services Department. What hold messages might I see? Hold Code Hold Message HEA1 Hlth Serv How can I remove this hold/who do I contact? Contact the Student Health Services Department: Email: stuhealthins@webster.edu Phone: (314) 246-4207 Admissions  Why do I have this hold? If you have an Admissions hold on your account, this may indicate that you need to  provide final transcripts or other credentials from previous educational institutions. How can I remove this hold/who do I contact? Contact Admissions to learn what information you need to provide: Email: admit@webster.edu Phone: (314) 246-7800 or (800) 75ENROLL Official transcripts may be sent to: transcripts@webster.edu or the following address:  Office of Admission Webster University  Webster Hall 130 470 E. Lockwood Ave. St. Louis, MO 63119  To be considered official, transcripts must be received by Webster University directly  from the issuing institution. If the student delivers the transcripts, they must be in sealed, unopened envelopes and certified with the official seal of the issuing institution. What hold messages might I see? Hold Code Hold Message UNDG Undergrad Admission Hold ADMS Graduate Admission Hold GRA1  GESA Dropped - GRAD  GRA5 GESA Lack of Transcript  GRAS GESA Shred File - GRAD PEND Pending Dept/Site - GRAD  IESL Intl Eng Testing  IRF1 Intl Recruit Fall 1   IRF2 Intl Recruit Fall 2 IRS1 Intl Recruit Spring 1 IRS2 Intl Recruit Spring 2 IRSU Intl Recruit Summer  Judicial Why do I have this hold? This type of hold indicates that there is a conduct issue that needs to be resolved. These holds are mostly used for sanctioning that has not been completed from a conduct hearing or meeting. How can I remove this hold/who do I contact? If you have incomplete sanctions, the sanctions must be completed to have the hold(s) removed from your account. Please review your conduct letter(s) for information on the sanction(s) and who to contact. If you cannot locate your conduct letter(s) or would like more information on the holds, you may contact Fletcher Ferguson, Director of Student Conduct and Community Standards:  Email: fletcherferguson@webster.edu Phone: (314) 246-7767 What hold messages might I see? Hold Code Hold Message HJUD Housing-Judicial Hold RJUD  Registration-Judicial Hold Academic Why do I have this hold? You have an academic related condition that prevents you from taking classes until it is resolved as described in the policies of the academic catalog for your program. What hold messages might I see? Hold Code Hold Message ACAD Academic Affairs Hold ACRE Acad Reinstatement Hold  ADVS Academic Advising Hold  How can I remove this hold/who do I contact? Contact Academic Advising: Email: advising@webster.edu Phone: (800) 982-3847 or (314) 968-6972 International Campuses Why do I have this hold? These holds are Admissions (e.g., missing documentation) or Business Office  (e.g., payment related) for students enrolled at an International location. How can I remove this hold? Contact the appropriate office at your campus. What hold messages might I see? Athens Hold Code Hold Message AFIN Athens Financial Hold Email: athensadmissions@webster.edu Phone: +30 211 990 5300   Geneva Hold Code Hold Message GEF1 Gene Adm Hold F1 GEF2 Gene Adm Hold F2  GERO Geneva Registrar Office  GES1 Gene Adm Hold S1  GES2 Gene Adm Hold S2  GESU Gene Adm Hold Su  GFIN  Geneva Financial Hold Email: registrar@webster.ch Phone: +41 22 959 8060   Leiden Hold Code Hold Message LEF1 LEID Adm Hold F1 LEF2 LEID Adm Hold F2  LEID Leiden Prepayment Hold  LES1 LEID Adm Hold S1  LES2  LEID Adm Hold S2  LESU LEID Adm Hold SU  LEWD LEID Withdrw Mst Readmit LFIN Leiden Financial Hold Email: admissions@webster.nl Phone: +31 (0)71 516 8000   Thailand Hold Code Hold Message THF1 THAI Adm Hold F1  THF2 THAI Adm Hold F2  THFI THAI Finance Hold  THS1 THAI Adm Hold S1   THS2 THAI Adm Hold S2  THSU THAI Admn Hold SU  Email: admissions@webster.ac.th Cha-am phone: +66 (0) 32 899 100  Bangkok phone: +66 (0) 21 066 599 Vienna Course Section VFIN Vienna Finance Hold VFPH Vienna Prepayment Hold  VIF1 Vien Adm Hold F1  VIF2 Vien Adm Hold F2  VIS1 Vien Adm Hold Sp1  VIS2 Vien Adm Hold Sp2  VISU Vien Adm Hold Su  Email: info@webster.ac.at Phone: +43 (0)1 - 269 92 93 - 0 Uzbekistan Code Message How to Resolve UZF1 Admissions hold Fall 1 Contact uzadmissions@webster.edu UZF2 Admissions hold Fall 2 Contact uzadmissions@webster.edu UZS1 Admissions hold Spring 1 Contact uzadmissions@webster.edu UZS2 Admissions hold Spring 2 Contact uzadmissions@webster.edu UZSU Admissions hold Summer Contact uzadmissions@webster.edu TKFI Financial hold Contact oydinsabirova09@webster.edu ADVS Academic Advising hold Contact sarvinozuzakova@webster.edu UZWD Withdrawn, must readmit hold Contact uzadvising@webster.edu Other If you have a hold on your account that is not listed above: Log into Connections, choose the Student tab, then choose Student Academic Services. Holds will be found on your main Student Information screen. Review any details provided about your hold. If a phone number is provided, call that number for more information.  If a phone number is not given, or if you have additional questions, contact Academic Advising at advising@webster.edu               or (800) 982-3847 or (314) 968-6972.

Is your computer running slow? Does it take forever to load web pages, open applications, or perform simple tasks? If so, you're not alone. Many computer users experience slow performance at some point, but fortunately, there are several things you can do to fix the problem. In this article, we'll explore some common causes of slow computer performance and provide tips for troubleshooting and resolving the issue. Common Causes of Slow Computer Performance There are several reasons why your computer may be running slow. Some of the most common causes include: Too many programs running at once: If you have too many programs running at the same time, your computer's performance may suffer. Close any unnecessary programs to free up system resources. Not enough memory: If your computer doesn't have enough memory (RAM), it may struggle to run programs efficiently. Consider upgrading your memory if you frequently use memory-intensive applications. Malware or viruses: Malware and viruses can slow down your computer and cause other problems. Use antivirus software to scan your system and remove any threats. Outdated hardware: If your computer is old or outdated, it may not be able to keep up with modern software and applications. Consider upgrading your hardware if your computer is more than a few years old. Tips for Troubleshooting and Resolving Slow Computer Performance If your computer is running slow, there are several things you can do to troubleshoot and resolve the issue. Here are some tips to get you started: Close unnecessary programs: As mentioned earlier, closing unnecessary programs can free up system resources and improve performance. Use Task Manager (Windows) or Activity Monitor (Mac) to identify and close programs that are using a lot of resources. Remove unnecessary files: Over time, your computer can become cluttered with unnecessary files and data. Use a disk cleanup tool to remove temporary files, old downloads, and other unnecessary data. Upgrade your memory: If your computer is running low on memory, consider upgrading your RAM. This can help improve performance when running memory-intensive applications. Scan for malware and viruses: Use antivirus software to scan your system for malware and viruses. Remove any threats that are detected. Upgrade your hardware: If your computer is old or outdated, consider upgrading your hardware. This can include upgrading your hard drive, graphics card, or processor. Conclusion A slow computer can be frustrating, but there are several things you can do to troubleshoot and resolve the issue. By following the tips outlined in this article, you can improve your computer's performance and get back to work (or play) in no time.

Computers have become an essential part of our daily lives, and it can be frustrating when they suddenly stop working. There are several reasons why your computer may not be working, but with some troubleshooting, you can get it up and running again. Check the Power The first thing you should check is whether your computer is receiving power. If your computer is not turning on, it could be due to a power issue. Here are some things you can do to check the power: Make sure the power cable is plugged in correctly Check the power outlet by plugging in another device Try using a different power cable If none of these steps work, it could be a problem with the power supply, and you may need to replace it. Check the Screen If your computer is turning on, but the screen is blank, it could be due to a problem with the display. Here are some things you can do to check the screen: Make sure the monitor is turned on and plugged in correctly Check the brightness and contrast settings on the monitor Try connecting the monitor to another computer to see if it works If the monitor is still not working, it could be a problem with the graphics card or the monitor itself. Check the Hardware If your computer is turning on, but it is not working correctly, it could be due to a hardware issue. Here are some things you can do to check the hardware: Check all the cables and connections to make sure they are plugged in correctly Remove any recently installed hardware and see if the computer works without it Run a diagnostic test on the hardware to check for any issues If the hardware is the problem, you may need to replace it. Check the Software If your computer is turning on, but it is not working correctly, it could be due to a software issue. Here are some things you can do to check the software: Check for any updates to the operating system or software Run a virus scan to check for any malware or viruses Try starting the computer in safe mode to see if it works correctly If the software is the problem, you may need to reinstall the operating system or software. Conclusion In conclusion, there are several reasons why your computer may not be working, but with some troubleshooting, you can get it up and running again. By checking the power, screen, hardware, and software, you can identify the problem and take the necessary steps to fix it. If you are still having issues, it may be best to seek professional help.

If you're trying to use your computer's camera for a video call or to take a picture, but it's not working, it can be frustrating. Fortunately, there are some troubleshooting steps you can take to get your camera working again. Check Your Camera Settings The first thing you should do is check your camera settings. Here's how: On Windows: Go to Settings > Privacy > Camera. Make sure that "Allow apps to access your camera" is turned on and that the app you're using to access the camera is listed under "Choose which apps can access your camera." On Mac: Go to System Preferences > Security & Privacy > Privacy > Camera. Make sure that the app you're using to access the camera is listed and checked. Restart Your Computer If your camera still isn't working after checking your settings, try restarting your computer. This can sometimes fix the problem. Update Your Drivers Outdated or corrupted drivers can cause issues with your camera. Here's how to update your drivers: On Windows: Go to Device Manager > Imaging devices. Right-click on your camera and select "Update driver." You can also try uninstalling the driver and then restarting your computer to reinstall it. On Mac: Go to the App Store and click on "Updates." If there's an update available for your camera, click "Update." Check Your Antivirus Software Some antivirus software can block your camera from working properly. Try disabling your antivirus software temporarily to see if that fixes the problem. Check Your Camera Hardware If none of the above steps work, it's possible that there's a hardware issue with your camera. Here are some things you can check: Make sure your camera is properly connected to your computer. Check for any physical damage to your camera. Try using your camera on another computer to see if it works. If you've tried all of these steps and your camera still isn't working, it's possible that it's simply broken and needs to be replaced. Conclusion If your computer camera is not working, it can be frustrating, but there are several troubleshooting steps you can take to try to fix the problem. By checking your camera settings, restarting your computer, updating your drivers, checking your antivirus software, and checking your camera hardware, you can hopefully get your camera working again.

If you're experiencing issues with your computer's audio, it can be frustrating and disruptive to your work or entertainment. Fortunately, there are some steps you can take to troubleshoot and resolve the problem. Check Your Connections The first step in troubleshooting audio issues is to check your connections. Make sure that your speakers or headphones are properly plugged in and turned on. If you're using external speakers, check that they're connected to the correct audio port on your computer. Check Your Volume Settings If your connections are all good, the next step is to check your volume settings. Make sure that your volume is turned up and that your speakers or headphones aren't muted. You can also check your computer's audio settings to make sure that the correct audio device is selected. Update Your Audio Drivers Outdated or corrupted audio drivers can also cause audio issues. To update your audio drivers, follow these steps: Press the Windows key + X and select Device Manager. Expand the Sound, video and game controllers category. Right-click on your audio device and select Update driver. Follow the on-screen instructions to complete the update. Run Audio Troubleshooter If you're still experiencing audio issues, you can run the built-in audio troubleshooter on your computer. Here's how: Press the Windows key + I to open Settings. Click on Update & Security. Select Troubleshoot from the left-hand menu. Click on Additional troubleshooters. Select Playing Audio and click on Run the troubleshooter. Follow the on-screen instructions to complete the troubleshooter. Check for Hardware Issues If none of the above steps resolve your audio issues, it's possible that there's a hardware problem with your speakers or audio device. You may need to replace your speakers or take your computer to a professional for repair. Conclusion Audio issues can be frustrating, but by following these troubleshooting steps, you can identify and resolve the problem. Remember to check your connections and volume settings, update your audio drivers, run the audio troubleshooter, and check for hardware issues if necessary. With a little patience and persistence, you can enjoy high-quality audio on your computer once again.

As a student or staff member on a college campus, reliable internet access is crucial for completing assignments, conducting research, and staying connected with peers. However, it can be frustrating when the internet suddenly stops working. If you are experiencing this issue, don't panic. Follow these troubleshooting steps to get back online. Check Your Device The first step in troubleshooting internet issues is to ensure that the problem is not with your device. Here are some things to check: Is your device connected to the campus network? Is your device's Wi-Fi turned on? Have you tried restarting your device? Have you tried connecting to the internet using a different device? If your device is not connected to the network or Wi-Fi is turned off, turn it on and try to connect again. If restarting your device doesn't work, try connecting with a different device to see if the issue is with your original device. Check the Network If your device is connected to the network and Wi-Fi is turned on, the next step is to check the campus network. Here are some things to check: Is the campus network experiencing any outages or maintenance? Is the network signal strong in your location? Have you tried connecting to a different network on campus? If the campus network is experiencing outages or maintenance, you may need to wait until the issue is resolved. If the network signal is weak in your location, try moving to a different area on campus. If none of these solutions work, try connecting to a different network on campus to see if the issue is with the specific network you were trying to connect to. Contact IT Support If you have tried all of the above steps and are still experiencing internet issues, it's time to contact IT support. They will be able to provide more in-depth troubleshooting and help resolve the issue. Here are some things to keep in mind when contacting IT support: Be prepared to provide your device information and the steps you have already taken to troubleshoot the issue. Be patient and follow the instructions provided by IT support. If necessary, schedule an appointment to have your device checked in person. By following these troubleshooting steps, you can get back online and continue with your work on campus. Remember to always check your device and the network before contacting IT support, as many issues can be resolved on your own.

Projectors are a common tool used in classrooms, offices, and home theaters. However, like any electronic device, projectors can encounter issues that may hinder their performance. In this article, we will discuss some common projector issues and how to troubleshoot them. No Image Displayed One of the most common issues with projectors is when no image is displayed. This can be caused by a variety of factors, including: The projector is not turned on The projector is not properly connected to the device it is supposed to display from The projector lamp is burnt out or needs to be replaced To troubleshoot this issue, try the following: Ensure the projector is turned on and the power cord is securely plugged in Check that the correct input source is selected on the projector Verify that the device being used to display the image is properly connected to the projector Check the projector lamp to see if it needs to be replaced Poor Image Quality Another common issue with projectors is poor image quality. This can be caused by a variety of factors, including: The projector lens is dirty The projector lamp is nearing the end of its lifespan The image resolution is set too low To troubleshoot this issue, try the following: Clean the projector lens with a soft cloth Replace the projector lamp if it is nearing the end of its lifespan Adjust the image resolution to a higher setting Overheating Projectors can also overheat, which can cause them to shut down unexpectedly. This can be caused by a variety of factors, including: The projector is in a poorly ventilated area The projector air filter is dirty or clogged The projector lamp is too hot To troubleshoot this issue, try the following: Move the projector to a more ventilated area Clean or replace the projector air filter Allow the projector to cool down before using it again Conclusion In conclusion, projectors are a useful tool, but they can encounter issues that may hinder their performance. By following the troubleshooting tips outlined in this article, you can resolve common projector issues and ensure that your projector is working properly.

To login to your Webster University account for the first time: After acceptance to the university, you will receive an email from IT containing login credentials. Please wait a minimum of 6 hours to login while the system prepares your account. Please visit the connections portal and sign with the credentials given in the email from IT. You will then be prompted to set up a new password and security options. Two-factor authentication is required for all Webster Connections accounts. Full account set up instructions can be found here. NOTE REGARDING EMAIL ACCESS & PERMISSIONS: Until you register for classes, you will have only basic access to the Connections Portal to view Financial Aid information and basic services. Access to full services, including your Webster email account, will be unavailable until you confirm attendance and register for classes.

This article serves as a guide for new software requests or updates. Instructors may request additional software in support of teaching and learning to be installed in IT-supported classrooms and computer labs.  Who Can Request It?   All requests should be submitted by the faculty (with support from the Department Chairs, as they can identify opportunities to support the curriculum and for budget approval and planning). The IT department in charge of software will work with academic department chairpersons to evaluate requests, plan for installation, and communicate necessary information to faculty for course preparation.  How Do I Request for New Software or an Upgrade?    To request software to be installed in a computer lab or classroom that is not already listed in the Available Software List, please go to:    FreshService (& log into your account),    Select “New Service Request”,    Select “Classroom/ Lab Software”.  Do We Have a List of Software Currently Installed?    Yes. To see the most current academic software list, please see our connections site HERE. IT will update the list every Fall and Spring semester as needed.   When are Software Requests Due?   Summer/Fall Requests – January 5th to March 5th   Spring Requests – August 1st to October 1st    How will IT Evaluate the Requests?    Webster University Information Technology organization will assess all new software requests based on several factors in coordination with each school's programs and the University’s strategic plan. These factors          include    The product life cycle,    The vendor’s support structure for the software,    Compatibility with Webster’s PC/Mac platforms/operating system/hardware,    And the product’s global roadmap, among other considerations.       What is the Average Turn Around for Requests?    The average turnaround can range from 3 days to 4 months. Factors that affect the timeline may include:  If a license needs an upgrade or modification.    If a license is a new purchase requiring a contract, approval, and signature.    If the license purchase requires a requisition.    If special hardware is needed to complement the software.    If the license needs to be packaged and updated on the server.    If the license must be deployed to a classroom, lab, or workstation.    If an instructor needs to test and approve the software (i.e., software checklist)        What If I Want to Install Software on My Device to Test?    Requests to install software on individual faculty or staff computers for instructional or administrative purposes should be submitted via work order. Requests for software not yet licensed by the University will require  additional time for full scope and assessment, approvals, procurement, and testing.    Types of Software Requests May Include:  General Use   Beneficial to many students in different curricula.   Installed on all computers in all labs and classrooms.   Typically purchased and supported by Webster’s IT.   Usually, it is a permanent addition to the software suite.   It is a part of an ADA request.  Course Software   Software or plugins needed to teach a specific class/course.   Installed in specific classrooms or a limited number of computer labs.   Purchased by the department and supported by the requesting instructor.     Additional Factors to Consider   Submitting the software request form does not guarantee that the requested software can or will be installed.   Priority will be given to requests that meet the deadlines.    Free software licenses will have to be evaluated before they are installed.  Requests for installations in more than one classroom or lab may take longer than ten days (about one and a half weeks).   Requestors of the software will be required to test the software on a designated test machine to ensure it meets the requestor's needs before it is deployed to a lab.    We cannot guarantee that requests received after this deadline will be installed by the start of semester classes.  All requests must be submitted through this form. Any requests not submitted through this method will not be considered.    Once the software is ready for installation, IT will need uninterrupted access to the space to complete installation.  Please be advised that IT cannot finance your software requests in certain circumstances. It will be up to your department to procure financing.    - Mea Hampton - Global Director | IT Service Delivery | Webster University