Common problems with two-step verification for a work or school account There are some common two-step verification problems that seem to happen more frequently than any of us would like. We've put together this article to describe fixes for the most common problems. Your Azure Active Directory (Azure AD) organization can turn on two-step verification for your account. When two-step verification is on, your account sign-in requires a combination of the following data: Your user name Your password A mobile device or phone Two-step verification is more secure than just a password, because two-step verification requires something you know plus something you have. No hacker has your physical phone. Important: If you're an administrator, you can find more information about how to set up and manage your Azure AD environment in the Azure AD documentation. This content can help you with your work or school account, which is the account provided to you by your organization (for example, dritan@contoso.com). If you're having problems with two-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, danielle@outlook.com), see Turning two-step verification on or off for your Microsoft account. 1. I don't have my mobile device with me It happens. You left your mobile device at home, and now you can't use your phone to verify who you are. Maybe you previously added an alternative method to sign in to your account, such as through your office phone. If so, you can use this alternative method now. If you never added an alternative verification method, you can contact your organization's Help desk for assistance. Sign in to your account but select the Sign in another way link on the Two-factor verification page. If you don't see the Sign in another way link, it means that you haven't set up any other verification methods. You'll have to contact your administrator for help signing into your account. Choose your alternative verification method, and continue with the two-step verification process. 2. I can't turn two-step verification off If you're using two-step verification with a personal account for a Microsoft service, like alain@outlook.com, you can turn the feature on and off. If you're using two-step verification with your work or school account, it most likely means that your organization has decided you must use this added security feature. There is no way for you to individually turn it off. If you can't turn off two-step verification, it could also be because of the security defaults that have been applied at the organization level. For more information about security defaults, see What are security defaults? 3. My device was lost or stolen If you've lost or had your mobile device stolen, you can take either of the following actions: Sign in using a different method. Ask your organization's Help desk to clear your settings. We strongly recommend letting your organization's Help desk know if your phone was lost or stolen. The Help desk can make the appropriate updates to your account. After your settings are cleared, you'll be prompted to register for two-factor verification the next time you sign in. 4. I can't sign in after multiple attempts Azure MFA detects unusual activity like repeated sign-in attempts, and may prevent additional attempts to counter security threats. If you've mistakenly made many sign-in attempts, wait until you can try again, or use a different MFA method for sign-in. If you suspect someone else is trying to access your account, contact your administrator. The error could be caused by malicious activity, misconfigured MFA settings, or other factors. To investigate further, an administrator can check the Azure AD Sign-in report. 5. I'm not receiving the verification code sent to my mobile device Not receiving your verification code is a common problem. The problem is typically related to your mobile device and its settings. Here are some suggestions that you can try. Suggestion Guidance Use the Microsoft authenticator app or Verification codes You are getting “You've hit our limit on verification calls” or “You’ve hit our limit on text verification codes” error messages during sign-in. Microsoft may limit repeated authentication attempts that are perform by the same user in a short period of time. This limitation does not apply to the Microsoft Authenticator or verification code. If you have hit these limits, you can use the Authenticator App, verification code or try to sign in again in a few minutes. You are getting "Sorry, we're having trouble verifying your account" error message during sign-in. Microsoft may limit or block voice or SMS authentication attempts that are performed by the same user, phone number, or organization due to high number of failed voice or SMS authentication attempts. If you are experiencing this error, you can try another method, such as Authenticator App or verification code, or reach out to your admin for support. Restart your mobile device Sometimes your device just needs a refresh. When you restart your device, all background processes and services are ended. The restart also shuts down the core components of your device. Any service or component is refreshed when you restart your device. Verify that your security information is correct Make sure your security verification method information is accurate, especially your phone numbers. If you put in the wrong phone number, all of your alerts will go to that incorrect number. Fortunately, that user won't be able to do anything with the alerts, but it also won't help you sign in to your account. To make sure your information is correct, see the instructions in the Manage your two-factor verification method settings article. Verify that your notifications are turned on Make sure your mobile device has notifications turned on. Ensure the following notification modes are allowed: Phone calls Your authentication app Your text messaging app Ensure these modes create an alert that is visible on your device. Make sure you have a device signal and Internet connection Make sure your phone calls and text messages are getting through to your mobile device. Have a friend call you and send you a text message to make sure you receive both. If you don't receive the call or text, first check to make sure your mobile device is turned on. If your device is turned on, but you're still not receiving the call or text, there's probably a problem with your network. You'll need to talk to your provider. If you often have signal-related problems, we recommend you install and use the Microsoft Authenticator app on your mobile device. The authenticator app can generate random security codes for sign-in, without requiring any cell signal or Internet connection. Turn off Do not disturb Make sure you haven't turned on the Do not disturb feature for your mobile device. When this feature is turned on, notifications aren't allowed to alert you on your mobile device. Refer to your mobile device's manual for instructions about how to turn off this feature. Unblock phone numbers In the United States, voice calls from Microsoft come from the following numbers: +1 (866) 539 4191, +1 (855) 330 8653, and +1 (877) 668 6536. Check your battery-related settings If you set your battery optimization to stop less frequently used apps from remaining active in the background, your notification system has probably been affected. Try turning off battery optimization for both your authentication app and your messaging app. Then try to sign in to your account again. Disable third-party security apps Some phone security apps block text messages and phone calls from annoying unknown callers. A security app might prevent your phone from receiving the verification code. Try disabling any third-party security apps on your phone, and then request that another verification code be sent. 6. I'm not being prompted for my second verification information You sign in to your work or school account by using your user name and password. Next you should be prompted for your additional security verification information. If you are not prompted, maybe you haven't yet set up your device. Your mobile device must be set up to work with your specific additional security verification method. Maybe you haven't set up your device yet. Your mobile device has to be set up to work with your specific additional security verification method. For the steps to make your mobile device available to use with your verification method, see Manage your two-factor verification method settings. If you know that you haven't set up your device or your account yet, you can follow the steps in the Set up my account for two-step verification article. 7. I have a new phone number and I want to add it If you have a new phone number, you'll need to update your security verification method details. This enables your verification prompts to go to the right location. To update your verification method, follow the steps in the Add or change your phone number section of the Manage your two-factor verification method settings article. 8. I have a new mobile device and I want to add it If you have a new mobile device, you'll need to set it up to work with two-factor verification. This is a multi-step solution: Set up your device to work with your account by following the steps in the Set up my account for two-step verification article. Update your account and device information in the Additional security verification page. Perform the update by deleting your old device and adding your new one. For more information, see the Manage your two-factor verification method settings article. Optional steps: Install the Microsoft Authenticator app on your mobile device by following the steps in the Download and install the Microsoft Authenticator app article. Turn on two-factor verification for your trusted devices by following the steps in the Turn on two-factor verificationprompts on a trusted device section of the Manage your two-factor verification method settings article. 9. I'm having problems signing in on my mobile device while traveling You might find it more difficult to use a mobile device-related verification method, like a text messaging, while you're in an international location. It's also possible that your mobile device can cause you to incur roaming charges. For this situation, we recommend you use the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. For more information about how to set up the Microsoft Authenticator app on your mobile device, see the Download and install the Microsoft Authenticator app article. 10. I can't get my app passwords to work App passwords replace your normal password for older desktop applications that don't support two-factor verification. First, make sure you typed the password correctly. If that doesn't fix it, try creating a new app password for the app. Do this by creating the app passwords using the My Apps portal as described in Manage app passwords for two-step verification. 11. I didn't find an answer to my problem If you've tried these steps but are still running into problems, contact your organization's Help desk for assistance.

Students load into WorldClassroom/Canvas courses on the Friday before the official start of each term. If you need to see how many students you have, you can always go to the Faculty Academic Services area and search your class list: see FAQ.   If you would like to see a calendar view of these dates, please visit the FaST Sharepoint site

To see your course Class List, any time after registration opens, go to Connections and then the Faculty Academic Services.<span class="fr-mk" style="display: none;"> </span>  This video will walk you through getting to the class list in Connections: 

If you forgot your Webster University password, please go here. If you are having two factor authentication issues, please go here. If you need more help, please submit a ticket at support.webster.edu.

To change your Webster University password, please follow these instructions..  If you need more help, please submit a ticket at support.webster.edu. 

Cache / Caching In computing, a cache is a high-speed data storage layer that stores a subset of data, typically transient(momentarily) in nature, so that future requests for that data are served up faster than is possible by accessing the data’s primary storage location. Caching allows you to efficiently reuse previously retrieved or computed data. AWS Definition . It is important to know that when you use a browser like Google Chrome, Firefox, IOS Safari, etc., it saves some information from the websites you visit in its cache. Therefore, clearing these help fix certain problems like loading or formatting issues on sites. Clearing cache and cookies also improves browser and computer performance and reduces the load on the backend as well. CLEARING OUT CACHE FOR CHROME BROWSER Step 1. On your computer, open your Chrome browser. Chrome Browser Step 2. At the top right corner of the browser, Click on the 3 dots (More) for a drop down menu. Chome browser Step 3. Click on Clear browsing data in the drop down menu. You can also use the keyboard shortcut (Ctrl+Shift+Del) to open the clear browsing data dialog box. Step 4. In the basic category of a dialog box shown on your screen , choose a Time range. To delete everything, select All time. Step 5. Check both boxes for "Cookies and other site data" and "Cached images and files". Step 6. Next, click on Clear data. Clear data dialog box CLEAR OUT CACHE FOR FIREFOX BROWSER Step 1. On your computer, open your Firefox browser. Step 2. At the top right corner of the browser, click on the 3 horizontal lines. Firefox browser Step 3. Next on your screen, select and click on Privacy & Security on the left panel. Privacy & Security page Step 4. Scroll down a bit to see the Cookies and Site Data section. Click on Clear Data. Cookies and Site Data section Step 5. Uncheck Cookies and Site Data. for more information on managing site data, see Manage local site storage settings . Step 6. With Cached Web Content checked, click on the Clear button. Clear Data dialog box Step 7. Close the Settings page. Any changes you made will be saved and applied automatically. CLEARING OUT CACHE FOR SAFARI BROWSER Step 1. Open Safari browser on your Mac Book, navigate to Safari > Settings, then click on the Privacy tab. Step 2. Click on Manage Website Data. Safari Privacy pane Step 3. Select one or more preferred websites, then click Remove or Remove All. Note: Removing the data may reduce tracking, but may also log you out of websites or change website behavior.

After a user changes their Connections password (a mandatory practice requiring both Webster University's staff and student to update their Connections password at least once every six months), you will need to forget WU_Wireless from the list of preferred WiFi networks on your device and rejoin in order to regain access to the university's network. Step by step procedure to forget and reconnect to the campus WiFi. Step 1.  Go to System Preferences from Apple (in the top left hand corner) Step 2.  Go to Network, then make sure Wi-Fi is selected on the left panel. Click on Advanced. Step 3.  Select  WU_Wireless and click on the Minus symbol (-) below the left panel to forget network. Click OK then click Apply next. To Rejoin WiFi Step 1.  Select WU_Wireless from the lists of available networks shown navigating through the network tab once again. Step 2.  When prompted for login details, type in the first part of your Webster connections email ID ( don't include @webster.edu) as your username and the same password for your Connections sign-in. Step 3. Click Continue when asked about a certificate. .

Can't Hear? Verify that the speaker output is set to “Same as System” by clicking the up arrow next to the microphone icon. Check your computer’s volume by clicking the volume icon in the lower right side of the computer next to the clock. Slide the bar to your desired volume level.         Verify your sound output by clicking the up arrow and selecting through your options.  Drag the Volume Slider to your desired volume, if you hear noise, the issue is solved, if not, move on and try the next output.Verify the volume on the room control panel is not muted, these vary from room to room. Verify the volume on the room control panel is not muted, these vary from room to room. They Can't Hear You (Audience) Locate the mute button on the side of the Owl near the bottom. Verify the Red Light is Off. If it is glowing, press the mute button to un-mute the Owl. Verify you are un-muted in Zoom by checking the Mute button at the bottom of Zoom. If you are muted, click the microphone button to Un-Mute yourself. Verify you have the correct microphone selected for your zoom. They Can't See You (Audience) Verify your camera is enabled in Zoom by clicking the camera icon at the bottom of Zoom. If the camera is disabled, click the camera button to start your video. Verify you have the correct camera selected Still Having Issues? Turn the owl over, Unplug the power cable (circular cable), wait 60 seconds, and plug it back in. The computer should detect the camera within a minute. From there, follow the instructions to select your Camera and Microphone.

Go to your course in WorldClassRoom (Canvas).  Click on Zoom link within the Course Tools Menu, the blue sidebar on the left.   Once on the Zoom page with the meetings information, then choose Cloud Recordings at the top:    Click on the meeting link you wish to view:    Click on the recording-- it will copy the passcode you need and take you to a sign on area.     Click on SSO-- you must sign in through the SSO:    Log into Webster’s Single Sign On, just like you normally would:     Once logged in, then paste the code when prompted in when you come to the recorded session.